Shipping Policy
Free Shipping
Aray offers free Standard shipping on all domestic orders. All orders are processed and shipped within 24 to 72 hours of being received Monday to Friday.
Standard shipping transit times span between 2 to 10 business days from the processing date. (We cannot guarantee USPS delivery times. We do everything possible to ensure reasonable order processing)
For orders from Aray vendors, see individual store policies.
Priority Shipping Options
You may upgrade your shipping to priority status. Priority status orders are processed and shipped within 24 to 72 hours of being received, Monday through Friday. (We do everything possible to make sure you can get your order in the advertised time frame, but we cannot guarantee that USPS will deliver your package in their advertised time frame. Additionally, the price you pay for shipping is the same price we pay. We do not make any money off any shipping costs)
Priority shipping transit times are 1 to 7 business days from processing date.
For orders from Aray vendors, see their individual shipping methods; not all sellers may offer Priority shipping.
International Shipping
We offer First Class International shipping on all international orders. International orders are processed and shipped within 5 to 10 business days of being received Monday through Friday. (We cannot guarantee USPS delivery times. We do everything possible to ensure reasonable order processing. Also, the price you pay for shipping is also the price we pay. We do not make money off shipping costs)
First Class International shipping transit times are 15 to 40 days.
Aray vendors currently do not ship internationally.
Countries We Ship To
We ship all over the globe! All shipments are sent out quickly and in discreet packaging. Once it’s shipped to an address in the United States, it takes approximately 2 to 6 business days to arrive. In addition, all U.S. orders qualify for free shipping.
Orders sent to international destinations vary in their arrival date, but we do offer affordable shipping rates.
Australia, Canada, Germany, Guam, New Zealand, Puerto Rico, United Kingdom (UK), United States (US), Virgin islands (US)
U.S. Territories such as Guam, Puerto Rico and US Virgin Islands are shipped via Priority mail. (If your country, state, territory or provenance is not listed, we currently do not ship there)
Aray vendors currently do not ship internationally.
International Shipping Policy
After your order is placed, we will send an email confirmation for your order. Subsequently thereafter, you will receive an additional email with a detailed explanation of the international shipping process and policies to facilitate shipping operations. If you do not comply with the process and policies, you may immediately cancel the order for a full refund. If you want this information before placing an order, please contact us and provide the country your order is being shipped to.
We do everything within our power to make sure you receive your order. But due to an infinite number of varying laws and regulations, we simply cannot guarantee delivery.
Aray vendors currently do not ship internationally.
Order Confirmation & Shipping Tracking Numbers
After your order is placed, you will receive an email order confirmation. Once your order is shipped, you will receive an additional email with a tracking number for your packaged order. You may also sign in to your account dashboard and find your order confirmation and tracking information, as well as other useful information pertaining to your account. (If you did not get a confirmation email after placing your order, we ask that you check any junk email folder or promotion sections of your email. If you still do not see a Aray email order confirmation, please contact us and we will resend it to you)
When you order from a Aray vendor, you will receive an email confirmation confirming your order. If ordering from different individual vendors, you will receive individual confirmations and tracking emails from those sellers.
Discreet Shipping
We take great care preparing every individual order prior to shipping. All items ordered are carefully packaged and vacuum sealed when required. To ensure your right to privacy, we ship all orders in discreet, ordinary boxes with absolutely no odors or Aray labels anywhere on the box.
Aray vendors are encouraged to package and ship the same way but check individual seller reviews. They may have their own process for packaging and shipping.
Products Process
All the products on Aray are in stock in a climate-controlled environment in our warehouse. All products are shipped by Aray to ensure the best quality standards and prompt delivery of every order.
Aray vendors are encouraged to follow the same procedure. But they may have their own system for processing their products.